To contact our support team please use the email below. Support is available even to trial users. We aim to respond to emails within a few hours. Support hours are weekdays 9am-5pm GMT.

For support please email: support@runwisefx.com

FAQ

Can I install the EA on multiple instances of MetaTrader without using additional activations?

Yes provided they are on the same computer. The 5 product activations only apply to different hardware.

Will the EA work on a VPS?

Yes provided MetaTrader can be installed on the VPS itself.

How can I make the EA look better with 125% system font size?

Just change the following EA input properties Main_additionalGUISizing=5, Gen_GUIFontSize=7. You may also wish to reduce Gen_askBidPricesSizeAsk and
Gen_askBidPricesSizeBid.

Can I still use the manual buttons when in auto mode?

Absolutely. One of the big positives with the EA is that you can work manually, semi-automatically and fully automatically and easily go between them. For example, if you decide to manually take a trade before the auto rules lineup then the EA won't allow the rules to open an additional trade, unless the rule is specificly written to scale-in.

Can I use the EA with Renko chart?

Absolutely. You may wish to add M2 (or the timeframe that the Renko chart is generated for) in the EA input property of Main_indiDirPeriods - just add it to the comma separated list. Adding the timeframe will calculate our built-in trend based indicator for it, which will be shown and allow you to use our supplied trend based entry and exit rules.

How do I set a simple (yet still hidden) take profit of say 30 pips?

Set the following EA input properties: Important_tpExitPrcts=100, Important_tpRiskRewardAsPips=true, Important_tpRiskRewardRatios=30

I tried typing in a value on the EA control panel and it just changed back when I clicked away?

After you have entered the value press the Return key and that will get the EA to use your new value.