runwiseFX

groundbreaking functionality for the MetaTrader platform

To contact our support team please use the email below. Support is available even to trial users. We aim to respond to emails within a few hours. Support hours are weekdays 9am-5pm GMT.

For support please email: support@runwisefx.com

FAQ

How do I change the position of the panel on the chart?

You can set this via inputs that begin with Box_.

Can I install your product on multiple instances of MetaTrader without using additional activations?

Yes provided they are on the same computer. The 5 product activations of MetaTrader Market only applies to different hardware. Note, if you purchase direct from us then you get a per user license so activations aren't limited to to just 5.

Will the EA work on a VPS?

Yes provided MetaTrader can be installed on the VPS itself.

How can I make the EA look better with 125% system font size?

Just change the following EA input properties Main_additionalGUISizing=5, Gen_GUIFontSize=7. You may also wish to reduce Gen_askBidPricesSizeAsk and
Gen_askBidPricesSizeBid.

Can I still use the manual buttons when in auto mode?

Absolutely. One of the big positives with the EA is that you can work manually, semi-automatically and fully automatically and easily go between them. For example, if you decide to manually take a trade before the auto rules lineup then the EA won't allow the rules to open an additional trade, unless the rule is specifically written to scale-in.

Can I use the EA with Renko chart?

Absolutely. Just set EA input Obscure_simulateRealTicksInTimer and Option_usingRenkoCharts to true to true.

I tried typing in a value on the EA control panel and it just changed back when I clicked away?

After you have entered the value press the Return key and that will get the EA to use your new value. Note, if you've set to risk % or amount per trade then lots will be updated automatically, so would need to switch to setting lots directly in CONFIG button | Risk/Lots.